Parimatch Privacy
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Latest revision: June 15, 2025
1. Introduction
Welcome to the Parimatch gaming service. We emphasize safeguarding your personal information and ensuring confidentiality while using our gaming service.
This privacy document outlines our methods for gathering, utilizing, distributing and safeguarding your personal information when you:
- Visit our gaming service
- Create and maintain your account
- Engage in games and promotional programs
- Contact our customer assistance
- Use our mobile applications and associated features
By utilizing our service, you consent to the information handling practices described in this document. If you object to these practices, we suggest discontinuing use of our services.
Notice for Indian users: This policy adheres to the Information Technology Rules (Reasonable Security Practices and Procedures for Sensitive Personal Data or Information) 2011 under the Information Technology Act 2000 and applicable Indian data protection laws.
2. Data Gathering
2.1 Personal Data
We gather personal information that you willingly share with us, including:
- Identity data: Complete name, birth date, nationality and official identification documents (required for account validation)
- Communication data: Email address, phone number and residential address
- Account data: Login information, password and security verification questions
- Financial data: Banking details, payment methods, transaction history and card information
- Validation materials: Images, identification documents and information provided during account validation
2.2 Automated Data Gathering
During service usage, we automatically gather certain information, including:
- Device data: IP address, device model, operating system, browser information and configurations
- Usage data: Pages visited, session duration, referral sources, interactions and service engagement
- Location data: Approximate location from your IP address
- Gaming data: Game choices, betting patterns, gaming history and session duration
2.3 Third-Party Data
We may receive information about you from third-party sources, including:
- Identity validation services
- Payment processing companies
- Fraud detection systems
- Credit verification agencies
- Government databases
- Advertising partners
Privacy Essentials
Data Protection
Your personal information is secured with advanced SSL encryption and stored on protected server infrastructure.
Identity Validation
Legal requirements mandate identity validation to prevent fraud and ensure compliance with financial regulations.
Website Cookies
We employ cookies to enhance your browsing experience and deliver customized content.
Data Control
You possess the right to access, modify and remove your personal information.
3. Information Utilization
We utilize gathered information for various purposes, including:
3.1 Service Operations
- Establishing and maintaining user accounts
- Processing financial deposits and withdrawal requests
- Delivering gaming and betting services
- Providing customer assistance
- Handling transactions and sending confirmation notifications
3.2 Compliance Requirements
- Verifying user identity (know your customer procedures)
- Preventing fraudulent activities, money laundering and underage participation
- Meeting legal obligations
- Responding to legal requests or judicial orders
- Protecting our legal interests and enforcing our terms
3.3 Service Enhancement
- Studying usage patterns to improve user satisfaction
- Creating new features and services
- Resolving technical issues
- Conducting research and statistical analysis
3.4 Marketing Communications
- Sending special offers, rewards and service updates
- Personalizing your service experience
- Gathering user feedback through surveys
- Announcing new gaming options and features
Communication preferences: You may unsubscribe from promotional messages anytime through your account settings or using the unsubscribe option in our messages.
4. Data Distribution
We may share your information with the following entities:
4.1 Service Partners
We share information with third parties who assist in business operations and service delivery, including:
- Payment processors and banking institutions
- Identity validation services
- Customer assistance providers
- Technology infrastructure suppliers
- Gaming content creators and software developers
- Analytics and data processing services
4.2 Legal Authorities
We may share your information with regulators, law enforcement and government agencies when:
- Required by law, regulation or legal process
- Necessary for protecting our rights, property or safety
- Required to prevent illegal activities
- Requested by gaming licensing authorities
4.3 Business Transfers
During mergers, acquisitions, asset sales or bankruptcy proceedings, your information may be included in such transactions. We will notify you via email and/or website announcements about ownership changes or modified uses of your personal information.
4.4 Consent-Based Sharing
We may share your information with other parties when you provide explicit consent.
International transfers: Your information may be transferred and processed in countries outside India. We ensure such transfers comply with applicable privacy laws and implement appropriate protections for your information.
5. Protection Standards
We implement suitable technical and administrative protection measures to safeguard your personal information from unauthorized access, modification, disclosure or destruction. These protection measures include:
- Information encryption: All sensitive information is protected using industry-standard SSL/TLS encryption protocols
- Access controls: Strict access limitations and authentication procedures for our staff
- Network protection: Advanced firewall infrastructure to prevent unauthorized access attempts
- Security assessments: Regular security evaluations and vulnerability testing
- Staff training: Ongoing security awareness programs for our team
While we implement strong protection measures for your personal information, no internet transmission or digital storage method is completely secure. We cannot guarantee absolute security but continuously enhance our protection protocols.
User security responsibilities: You must maintain the confidentiality of your login information and are responsible for all activities in your account. Please report any unauthorized account access or security incidents immediately.
6. User Privileges
Under applicable privacy laws, you have certain privileges regarding your personal information:
| User Privilege | Description |
|---|---|
| Data Access | You may request copies of personal information we store about you. |
| Information Correction | You may request updates to incorrect or incomplete information. |
| Data Deletion | You may request removal of your personal information under certain conditions. |
| Processing Limitation | You may request restrictions on our use of your personal information. |
| Information Portability | You may obtain your information in structured, standard and machine-readable format. |
| Processing Opposition | You may object to our processing of your personal information for specific purposes. |
| Consent Withdrawal | You may withdraw consent anytime when we rely on consent for processing. |
To exercise these privileges, contact us using the details in our "Contact Information" section. We will review your request within 30 days.
Privilege limitations: These privileges may have restrictions under certain conditions, such as legal storage obligations or when disclosure may negatively affect the rights and freedoms of others.
7. Cookie Policy
Our service uses cookies and similar tracking technologies to gather and store information about your service interactions.
7.1 Cookie Types
- Essential cookies: Required for proper service functionality
- Performance cookies: Help us count users and understand site navigation patterns
- Functional cookies: Enable us to customize your user experience
- Advertising cookies: Track browsing behavior to display relevant promotions
7.2 Cookie Management
Most browsers allow cookie control through preference settings. For detailed cookie information, including viewing, managing and deleting cookies, visit www.aboutcookies.org.
Important notice: Blocking cookies may affect service functionality and limit access to certain features.
8. Third-Party Services
Our service may contain links to third-party websites, plugins and applications. Accessing these links or enabling connections may allow third parties to gather or share your information. We do not control these third-party services and are not responsible for their privacy practices. We recommend reviewing the privacy policy of each third-party website you visit.
8.1 Gaming Content Suppliers
We partner with various gaming suppliers to offer diverse gaming options. These suppliers may gather and process your information according to their privacy policies when you access games on our service.
8.2 Payment Processors
For deposits and withdrawals, your financial information is processed by third-party payment processors who maintain their own privacy policies and security protocols.
9. Data Retention
We retain your personal information for as long as necessary to achieve the purposes described in this policy, unless extended retention is required or permitted by law. Our retention duration depends on:
- Duration of our business relationship
- Legal obligations affecting our operations
- Limitation periods for legal procedures
- Regulatory compliance requirements
When personal information is no longer required, we will securely delete or anonymize it.
Account termination: After account termination, we may retain certain information as required by law or for reasonable business purposes, including dispute resolution, agreement enforcement or regulatory compliance.
10. Policy Revisions
We may periodically update this privacy policy to reflect changes in practices or for operational, legal or regulatory reasons. Updated policies will be published here with a revised "Updated" date.
We recommend regular policy review to stay informed about our current privacy practices. Continued use of the service after modifications indicates acceptance of the revised policy.
For significant changes that substantially affect your rights, we will provide enhanced notification through electronic alerts or website announcements.